Last updated: April 15, 2025
This Privacy Policy describes how FluffyMart, a brand owned by Suave Collective Limited (BRN: 78384901 – Unit 308, 3/F, Chevalier House, 45–51 Chatham Road South, Tsim Sha Tsui, Hong Kong) (“FluffyMart,” the “Site,” “we,” “us,” or “our”), collects, uses, and shares your personal information when you visit or use our services, make a purchase through fluffymart.co (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
“You” and “your” refer to the user of the Services, whether you are a customer, website visitor, or any other individual whose personal information is collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy periodically to reflect changes to our data-processing practices, legal obligations, or operational requirements.
The updated version will be published on the Site with a revised “Last updated” date. You are responsible for reviewing this Privacy Policy regularly for any changes.
We process your personal information under one or more of the following legal bases:
Performance of a contract: To process and complete orders, provide customer support, and deliver products.
Legal obligation: To comply with applicable tax, accounting, and regulatory obligations.
Consent: To conduct direct marketing activities through email or SMS.
Legitimate interests: To improve our Services, prevent fraud, and protect the security of the Site.
Name, address, telephone number, and email address
Billing and shipping addresses and payment confirmation
Username, password, and any security questions
Communications submitted through forms or email
Device and browser type
IP address and approximate location
Pages visited, clicks, and other interactions with the Site
Shopify, our e-commerce platform
Payment processors, such as Stripe and PayPal
Shipping carriers and logistics providers
Advertising platforms, such as Meta and Google
Providing products and services: Processing payments, shipping orders, and managing returns.
Marketing: Sending personalized promotions and offers where you have provided your consent.
Security: Preventing fraud and identifying suspicious activity.
Customer support: Responding to requests submitted by email or through our contact forms.
Your personal information may be processed by external service providers acting as Data Processors on our behalf, including:
Shopify International Ltd. – e-commerce platform
Shipping carriers and logistics partners, such as Poste Italiane and iMile
Payment service providers, such as PayPal and Stripe
Advertising platforms, including Meta and Google Ads
We retain personal information for the following periods:
Order and billing information: 10 years, where required to comply with tax obligations
Inactive customer accounts: 24 months
Marketing information: Until consent is withdrawn
Cookie information: For the periods specified in our Cookie Policy
Because Suave Collective Limited is based in Hong Kong, users’ personal information may be transferred to and processed in countries outside the European Union.
These transfers are carried out in accordance with Regulation (EU) 2016/679, also known as the General Data Protection Regulation (“GDPR”), and are governed by Standard Contractual Clauses approved by the European Commission or other equivalent legal safeguards that provide an adequate level of protection.
In particular:
Third-party service providers that process personal information on our behalf, including e-commerce platforms, payment systems, and logistics providers, are contractually required to apply appropriate security and confidentiality measures consistent with applicable European data-protection laws.
Users may request additional information regarding the safeguards used for international data transfers or request a copy of the applicable Standard Contractual Clauses by contacting us at support@fluffymart.co.
The website fluffymart.co uses cookies and similar technologies to ensure the proper operation of the platform, improve the browsing experience, analyze website traffic, and personalize content and advertising.
Essential and strictly necessary cookies: Required for the Site to function correctly and to provide the Services requested by users.
Analytics cookies: Used in aggregated or anonymized form to generate statistics and analyze website traffic.
Advertising and marketing cookies: Used, with your consent, to provide personalized advertising on our Site and on third-party websites.
When users first access the Site, a cookie banner provides information about our use of cookies and allows users to:
Accept all cookies
Reject non-essential cookies
Customize their cookie preferences
Users may change or withdraw their consent at any time by clicking the “Cookie Preferences” link in the footer of the Site.
Under the GDPR, you may have the right to:
Access your personal information
Correct inaccurate or incomplete personal information
Request the deletion of your personal information
Request the portability of your personal information
Restrict the processing of your personal information
Object to the processing of your personal information
Withdraw your consent at any time
To exercise any of these rights, contact us at: